This site is for the Sale or Auction of Tobacciana only. All listings are checked prior to posting and any off topic or unsuitable items will be dis-allowed and the Sellers membership may be terminated.

When making purchases on this site, the Buyer is dealing directly with the Seller, the site Owner is not involved in the transaction in any way other than advertising the item on behalf of the Seller. Buyers and Sellers are advised to complete transactions through Paypal who provide protection to both – Terms & Conditions apply.

Advice for Buyers

  1. Inspect the Sellers details carefully before buying. You can always ask questions via the internal messaging system. If you want to see more photos just ask, it costs the Seller nothing to upload them.
  2. Once you are satisfied make your purchase. It is normal for Buyers to pay for the goods before they are dispatched.
  3. The Seller will be will be asked to dispatch the goods within two working days.
  4. The Seller will send you a message confirming the date of dispatch.
  5. When you have received your delivery, complete the Reviews/feedback section in your accounts page.

Advice for Sellers

  1. Be sure to describe your item as fully and as accurately as possible
  2. Provide good quality photos and be sure to show any damages or defects in the item.
  3. You set the postage charges which should be based upon the current Royal Mail price list.
  4. Do not overcharge for postage and packing as this will damage your Sellers rating.
  5. Pack your items well, buyers do not mind paying a little extra extra for this and it protects the contents.
  6. Always obtain a posting receipt, adequate contents Insurance and ask for a delivery receipt where appropriate. These will be required if you lose a delivery in transit or your goods are damaged and you need to make a claim from the Royal Mail or the Paypal Sellers Protection Scheme.

Orders Lost in the Post

  1. If after 14 days from the date of dispatch goods have not been delivered, the Buyer should advise the Seller that the goods have not yet arrived and ask for confirmation that the item was mailed..
  2. If after 21 days the goods have still not arrived they should be regarded as lost in the post and a claim should be made accordingly.
  3. The best course of action is for the Buyer to claim a full refund from the Paypal Buyer Protection Scheme.
  4. The second option is for the Seller to make a full refund to the Buyer and claim from either the Paypal Seller Protection Scheme or the Royal Mail or other Carrier.
  5. It is between the Buyer and Seller to agree upon the method, the site owner is not involved or liable in such matters.

Items Damaged in Transit.

  1. The Buyer should report the fact to the Seller immediately upon receipt and send pictures of the damaged product and the packaging to the Seller. All packing may be required by the Royal Mail or Paypal and should be retained.
  2. The best course of action is for the Buyer to claim a full refund from the Paypal Buyer Protection Scheme.
  3. The second option is for the Seller to make a full refund to the Buyer and claim from either the Paypal Seller Protection Scheme or the Royal Mail or other Carrier.
  4. It is between the Buyer and Seller to agree upon the method, the site owner is not involved or liable in such matters.

Combined deliveries & Postage

On this site each item is sold individually and postage charges applied accordingly, it is not possible to combine items and postage charges. However, there is no reason why you should not contact a seller after you have made your purchases and ask them to combine the items and send you a credit for any savings on postage costs – most sellers will do this if only to avoid a negative rating!

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